LATEST UPDATES ON DELAYS AND FULFILLMENT ESTIMATES.

Estimates are current as of July 29, 2020 and applied to orders placed after that date.

	US	MX	EU
DTG (t-shirts, tank tops, hoodies...)	8-15 business days	-	2-7 business days
Neck Gaiters	7-12 business days	9-14 business days	2-7 business days
Posters, framed posters, canvas	2-5 business days	-	2-5 business days
Phone cases	2-5 business days	-	2-5 business days
Jewelry	2-5 business days	-	2-5 business days
Stickers	2-5 business days	-	2-5 business days
Mugs	2-5 business days	-	2-5 business days

FAQs

1. Are there any shipping delays? (Updated July 22, 2020)

Custom Your Ink : Yes. As of June 15, here are the approximate delays you can expect in addition to the estimated delivery times.
US to US → 5 additional bus. days
US to Canada → 7 additional bus. days
US to Europe, Australia, New Zealand → 10 additional bus. days
US to Worldwide → 15 additional bus. days

EU to US, Canada, Australia, New Zealand → 25 additional bus. days
EU to Germany, the UK → 9 additional bus. days
EU (Riga) to Spain → 16 additional bus. days
EU (Barcelona) to Spain → no delays
EU to Austria, France, Italy → 12 additional bus. days
EU to The rest of EUR → 20 additional bus. days
EU to Worldwide → 30 additional bus. days

Because of delays, we're routing US, Canadian, and Australian orders to Europe only when it's a product that we can't fulfill in the US or Mexico.

In Latvia, airlines are easing restrictions on flights, which means we'll be able to ship orders out more frequently. Right now, there are flights going out to Vilnius, Tallinn, Oslo, Frankfurt, Amsterdam, Helsinki, and Munich.

We're disabling Express and Overnight shipping methods for domestic and international orders from the US as our carriers can't guarantee fast delivery.

We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.

2. Are there any countries Custom Your Ink don't ship to because of COVID-19? (Updated July 22, 2020)

Custom Your Ink : We don't ship to the following countries: American Samoa, Angola, Argentina, Azerbaijan, Bermuda, Bolivia, Botswana, Brunei, Cameroon, Cayman Islands, Chad, Chile, Colombia, Cook Islands, Costa Rica, Cuba, Curacao, Dem. Rep. Of Congo, Dominican Republic, Ecuador, Fiji, French Guiana, French Polynesia, Gambia, Guatemala, Guyana, Haiti, Honduras, Iraq, Ivory Coast, Jamaica, Kiribati, Kyrgyzstan, Laos, Liberia, Libya, Madagascar, Malawi,  Mauritania, Mauritius, Mongolia, Myanmar, Nepal, New Caledonia, Panama, Papua New Guinea, Paraguay, Peru, Rep. Of Congo, Rwanda, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sudan,  Tajikistan, Tanzania, Timor-Leste, Tonga, Turkmenistan, Turks and Caicos Islands, Uganda, Uruguay, Uzbekistan, Vanuatu, Venezuela, Yemen, Zimbabwe.

We have started shipping to Bahrain, Benin, Burkina Faso, Burundi, Cape Verde, Curacao, Ethiopia, Faroe Islands, Ghana, Grenada, Guinea Bissau, Kenya, Lebanon, Lesotho, Maldives, Mozambique, Namibia, Nigeria, Pakistan, Sri Lanka, St. Martin, Suriname, Swaziland (Eswatini), Zambia.

This list is current as of July 22, 2020 and temporary.

Our carriers will let us know when service will resume, or whether there are more disruptions.

3. What is Custom Your Ink doing to keep fulfillment teams safe?

Custom Your Ink : Here's what we're doing to keep fulfillment teams safe:

• We're staggering shifts and maintaining a 6-foot distance between each station. We set up partitions at tables in our break rooms.
• Distributing PPE such as safety masks and gloves to all employees.
• In Charlotte, we set up an on-site wellness clinic with health consultations available 24/7 over the phone.

We are committed to keeping our teams safe and we'll continue to follow guidelines from the CDC, WHO, US Department of State, and local governments and health agencies.

4. Is it safe to receive packages from areas where COVID-19 has been reported?

Custom Your Ink : Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.

This is what the World Health Organization recommends.

This is a difficult time for everyone and we're working hard to adapt to this new reality. We apologize for this inconvenience and appreciate that you're with us. However, you can continue your shopping with us and we'll fulfill your order as fast as possible.

If you have any questions or concerns, please feel free to contact us by email at support@customurink.com. Stay safe and thank you so much!